Listen to the text about product problems and how to help customers.
Choose true or false:
1. When a customer enters the service department, he or she should always be greeted with a smile.
2. First, the company needs the original receipt or a copy of the warranty.
3. If the customer would like to replace the item, send him out to the showroom.
John Taylor, Jeff Zeter. Business English- Newbury: Express Publishing, 117p.