Условие задания:

4,5 Б.
Listen to the text about product problems and how to help customers.
  
thumb_Understanding-Your-Users-Problems.jpg
 
 
Choose true or false:
 
1. When a customer enters the service department, he or she should always be greeted with a smile.
   
 
2. First, the company needs the original receipt or a copy of the warranty.
   
   
 
3. If the customer would like to replace the item, send him out to the showroom.
   
Источники:
generalassemb.ly
John Taylor, Jeff Zeter. Business English- Newbury: Express Publishing, 117p.

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