Условие задания:

Listen to the text about product problems and how to help customers.
Пожалуйста, установите Adobe Flash Player, чтобы слушать аудио.
Choose true or false:
1. The company offers a refund or replacement for a full year if the customer is not satisfied for any reason.
2. First, the company needs the original receipt or a copy of the warranty.
3. If the customer would like to replace the item, send him out to the showroom.
John Taylor, Jeff Zeter. Business English- Newbury: Express Publishing, 117p.

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